March 12, 2004
Vol. 1, No. 10

Published Weekly on Fridays
By Leadership University

A Message from the Founder

Capacity, Capability & Potential = Performance

The key to high performance is encapsulated in capacity, capability and potential.

Simply, in this model, capacity is the innate pre-wired ability + re-wired learned ability; capability is the amount of knowledge, skills and ability that are created in relation to that capacity and potential is the amount remaining of unused capacity, which can be optimized at increasingly higher levels as each layer of capacity is stretched over time.

Caveat: capacity is pre-wired, not hard-wired, yet for most people pre-wired becomes hard-wired because they don't "practice" with increasing levels of standing motivation (motive energy or free energy available for application). As a result of NOT learning outside of the "favored" learning system -- capacity is not stretched by increasing levels of capability there is no re-wiring of potential to levels greater than pre-wired components; if in fact, pre-wired potential is ever reached at all. For most people, it is never reached, therefore never rewired. It's not a bad thing; it's just usually the case.

Each person has to decide whether they intend to push their own potential to capacity in whatever domain, for whatever reason. We'll cover that in pages to come. The first "rule" if there is one in leadership is that people "choose" their leadership style--consciously or unconsciously. No one can choose it for them...not a parent, a coach, a teacher, a leader, or a manager.
"People have the right to be who they are," stated Clare W. Graves. There is honor in that.

Here's an analogy.

Assume capacity is the glass.
Assume capability is the amount of water in the glass.
Assume potential is the amount of space left for water in the glass.

Now, what we are trying to do in performance is to create as much efficiency and effectiveness as possible with each effort. Effort is the only thing that most people control.

W. Edwards Deming identified 5 essential factors of

. Innate Ability
. Individual Effort
. Performance Match/Training/Development
. Variation in the system
. Variation in the judgment in that system

The one factor under control by the individual: effort.


The big idea is to create standing motivation (free
energy) which increases integral effort over time, however, not just effort in a performance situation, but effort over time in many performance situations.

In other words, practice or leadership activities; or action learning with increasing levels of standing motivation to create resilience across all domains, not just physical effort, but integral effort using the relationship between capacity, capability and potential to identify openings.

Over time, I'll talk more about these topics, but in the meantime, if you have questions or comments, please drop me a line, I'd be happy to include the answers in future columns. Send email to

Thanks for reading,

Mike R. Jay, Founder

Classes beginning week of March 15

**LeadU Lifers, please go to to register for classes.
Use the username and password you received when you registered.

If you have not joined LeadU and wish to attend classes a la carte, click on the link to submit your payment.

The School of Advanced Communication Dynamics presents:

Creating the Coach-Space Using Non-Verbal Communication

Lead by Robert Knowlton, Master Business Coach
2 Wednesdays, 7:00 to 8:30 p.m. ET
March 17 and 24, 2004
Investment: $39 (free for LeadU Members)

The shift in Performance, Change and Transformation takes place through coaching in "The Third Space".
Creating this environment takes awareness, understanding and experience. This 2-part class is designed to bring your awareness to the conscious power of your Non-Verbal communication to create the permission necessary for 'the third space' to emerge.


Future Classes Register today to reserve your place ======================================

CosMOS/Spiral Coaching I and II ($297)
Lead by Mike R. Jay
Tuesdays beginning April 6, 2004, 12 weeks 11:15 am ET,
1 hr


YOUR INTRODUCTION as ART: Attracting Business and Your Ideal Client ($79) Lead by Robert Knowlton, Master Business Coach Tuesdays, beginning April 6, 8:30pm ET, 1.5 hrs

Learn to clearly and articulately express who you are and what you do, as it relates to your prospective clients and customers. This is an ART. Join me for this essential 4 week program.


To register:

USING NATURE'S WISDOM to Find Hope throughout Your Transition ($49) Lead by Carol McClelland Wednesdays, beginning April 7, 3:30 p.m. ET 3 weeks

Carol McClelland, Ph.D. will use nature's response to the change of seasons to transform how you view the changes in your life. After describing The Seasons of Change model, Carol will discuss each season/phase of the transition process in detail. For more information about The Seasons of Change model:

Info and Registration:

COACHING Personal Resilience ($297)
Lead by Mike R. Jay
Mondays, April 12 June 28 (12 weeks), 1:30 p.m. ET



LEADERSHIP Engagement ($497)
Lead by Mike R. Jay
Tuesdays, May 4 25, 2004, 1:30 p.m. ET, 1 hour


DISCOVER YOUR PURPOSE: Tapping into Your Personal Power
Lead by Robert Knowlton, Master Business Coach Thursdays, beginning May 6, 8 weeks 8:30 pm ET, 1.5 hrs

The purpose of this telecourse is for you to develop a firm foundation and awareness of your personal life purpose along with a clear understanding of your core attributes and natural gifts. Knowing this, you can draw upon these qualities and bring forth that purpose naturally and easily in an ongoing way, in all contexts of your life.

(payment plan available)

To register


Lead by Mike R. Jay
Tuesdays, June 1 to August 24, 2004, 11:15 a.m. ET
1 hr


SPIRAL MARKETING with Master Business Coach Mike R. Jay
($997 + $99 mo)
Tuesdays, June 8 August 31, 2004
3:30 p.m. ET




COACHING Business Resilience ($297)
September 1 - October 27, 2004 at 3:30 PM ET for 1 hr

Discover a step-by-step method of exactly what to do to keep your business resilient - in good times and bad.
Join a 9 week teledevelopment program for 1 hr each week and work with others to create business resilience with your business guide, Master Business Coach, Mike R. Jay. First Hour FREE!



LeadU: The $997 tuition is included; however there is a $99/mo fee for resources. Please register on


We look forward to your participation in LeadU!

The LeadU Team



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