April 30, 2004
Vol. 1, No. 17

Published Weekly on Fridays
By Leadership University

A Message from the Founder

On Complex Adaptive Systems (CAS)

At pivotal moments throughout history, technological
innovation triggers massive social and cultural
transformation. Apparently unrelated developments,
which had been gradually unfolding for years, suddenly
converge to create changes that are as disruptive as
they are creative. We are currently living in a moment
of extraordinary complexity when systems and structures
that have long organized life are changing at an
unprecedented rate. Such rapid and pervasive change
creates the need to develop new ways of understanding
the world and of interpreting our experience.

-Mark C. Taylor, The Moment of Complexity: Emerging
Network Culture

I thought I might just get you up to speed on CAS,
since I've referred to it from time to time.

Here's a good definition from Marcus Pierson, MD.

CAS Definition: A complex, nonlinear, interactive
system which has the ability to adapt to a changing

Such systems are characterized by the potential for
self-organization, existing in a nonequilibrium
environment. CAS's evolve by random mutation,
self-organization, the transformation of their internal
models of the environment, and natural selection.

Examples include living organisms, the nervous system,
the immune system, the economy, corporations,
societies, and so on.

In a CAS, semi-autonomous agents interact according to
certain rules of interaction, evolving to maximize some
measure like fitness. The agents are diverse in both
form and capability and they adapt by changing their
rules and, hence, behavior, as they gain experience.

Complex, adaptive systems evolve historically, meaning
their past or history, i.e., their experience, is added
onto them and determines their future trajectory. Their
adaptability can either be increased or decreased by
the rules shaping their interaction.

Moreover, unanticipated, emergent structures can play a
determining role in the evolution of such systems,
which is why such systems show a great deal of
unpredictability. However, it is also the case that a
CAS has the potential of a great deal of creativity
that was not programmed-into them from the beginning.
Considering an organization, e.g., a hospital, as a CAS
shifts how change is enacted. For example, change can
be understood as a kind of self-organization resulting
from enhanced interconnectivity as well as connectivity
to the environment, the cultivation of diversity of
viewpoint of organizational members, and experimenting
with alternative "rules" and structures.

See: Adaptation; Emergence; Genetic Algorithm;

Bibliography: Dooley (1997); Gell-mann (1994); Holland
(1995); Kauffman


Well, what does all this mean for leadership?

In some ways, most of us have no clue about how complex
leadership is actually going to get, yet it's quite

How can that be?

Stay tuned for some of the upcoming LeadU news bits and
we'll show you how a Complex Adaptive System can be tamed and at the same
time, set loose in order to create higher levels of
fitness and resilience in the environment.

Speaking of Resilience, I want to thank the crew that
has been coming to Network Resilience! What a ride with these folks who
have hung around for the r/evolution of our Resilience
Framework. It's really going to make for a powerful
system to deal with complex adaptive environments.

Remember, if you're not a member of LeadU, it might be
time to consider joining the program before fees start
to climb starting late summer. We're adding lots of
classes for the fall and you'll be excited to know we
have more people involved each day. Join us at

Mike R. Jay, Founder

Classes beginning week of May 3, 2004

**LeadU Lifers, please go to
http://www.leadu.com/forlife/ to register for classes.
Use the username and password you received when you

If you have not joined LeadU and wish to attend classes
a la carte, click on the link to submit your payment.

LEADERSHIP Engagement ($497)
Lead by Mike R. Jay
Tuesdays, May 4 – 25, 2004, 1:30 p.m. ET, 1 hour
You must have completed the Leadership Engagement
Survey to attend.


Your Business Depends On It
Lead By: Jackie Martin
Tuesday, May 4, 6:45pm ET 1 session

This inter-active teleclass will provide you with tips
and techniques on how to develop a more loyal customer
base. You will gain deeper insights into how to
determine what your customers really value and discover
ways to communicate with them more effectively.

Info: Jackie@jjmandassociates.com
Register: mailto:Teledevelop-66028@autocontactor.com

EFFCTIVENESS STRATEGIES for Professional Success
Lead By: Wayne Messick
Tuesday, May 4, 3:00pm ET 1 session

Family businesses account for 89% of all companies in
the United States and even more so worldwide. According
to the IRS (among others) there are 11 million
established companies where 3 or more generations of
owners/family members are in business together. Please
join me for this powerful introduction to the
Effectiveness Strategies Community and to increase the
awareness required to profit from working with family–
owned businesses.

Info: http://www.ibizresources.com/professional.html
Register: mailto:Teledevelop-66061@autocontactor.com

with Mike Jay, Master Business Coach

Date: May 5 through June 30, 2004
Time: 3:30 p.m. ET for 1 hour

Mindful Leadership starts with you.

In this intimate 9 week program, journey with Master
Business Coach Mike Jay as he guides you through "who
am I as a leader."

Learn about yourself and how becoming more conscious of
who you are as a leader can make a big difference in
your living, loving, learning and leadership.

Your course includes a battery of 7 assessments. You
will enjoy an extensive journey through
representational style, learning style, worldview,
traits, conflict mode, desire profile and type function
like you've never experienced before.

Learning Objectives
1. Identify what leadership resources you have

2. Identify how to leverage those resources effectively
in your life and business.

3. Learn how Mindful Leadership starts with you.

Each participant will get a sneak peak are our online
ecoaching framework for mindful leadership.

Investment: $297
Paid in full


Payment plan: $97 down and $100/month for 2 months


LEADU MEMBERS: You must purchase the assessment
package for $99. Register at

DISCOVER YOUR PURPOSE: Tapping into Your Personal Power
Lead by Robert Knowlton, Master Business Coach
Thursdays, beginning May 6, 8 weeks 8:30 pm ET, 1.5 hrs

The purpose of this telecourse is for you to develop a
firm foundation and awareness of your personal life
purpose along with a clear understanding of your core
attributes and natural gifts. Knowing this, you can
draw upon these qualities and bring forth that purpose
naturally and easily in an ongoing way, in all contexts
of your life.

Info: http://www.successoptions.com/purposea.htm
(payment plan available)

To register


*** The Next Coach2 Program is Orienting Now – Join
Today ***
"coach training for everyone"

Coach2 is included as part of your membership in
Leadership University. If you have not attended
Coach2, sign up today!

Future Classes – Register today to reserve your place


WELLTH MasterMIND ($297)
**NEW DAY: Thursdays, 1:30 p.m., ongoing two 1 hr
segments: beginners and intermediate 1:30/2:30 p.m. ET

info: http://www.wellthmastermind.com



PRICING Professional Services (free)
Lead By: Mike Jay,
Tuesday, May 11, 2004 8:45 p.m. ET

Register: Teledevelop-66451@autocontactor.com

Come join Mike Jay, Master Business Coach as he
discusses pricing professional services and answers
your individual questions on pricing.
Attend the call and receive a generic pricing package
plan Mike has used for years to guide pricing

Come True
Lead By: Jackie Martin
Tuesday, May 11, 6:45pm ET 1 session

Setting goals is much more than just deciding what you
want and then trying to reach it. Whether your goals
are business related or personal, in this interactive
Teleclass you will learn how to dramatically increase
your performance by establishing clear goals that are
strategically aligned with your own expectations as
well as with the expectations of your business.

Info: Jackie@jjmandassociates.com
Register: mailto:Teledevelop-66055@autocontactor.com

GETTING BUSINESS The eBusiness Roundtable for Coaches
Lead By: Jackie Martin
Tuesday, May 18, 6:45pm ET 1 session

Although there’s no magic pill we can take to attract
business, we can increase our success rate. As a
participant in this Roundtable you will have the
opportunity to share your experiences with your peers –
your successes as well as your challenges!

Info: Jackie@jjmandassociates.com
Register: mailto:Teledevelop-66056@autocontactor.com

Lead By: Janet Wise
Tuesday, May 25, 6:45pm ET 1 session

Do you coach leaders or lead others in geographically
dispersed locations? This class will focus on
challenges of successful virtual leadership; the 10
keys to managing performance virtually; ways to build
credible, virtual relationships that serve you, your
clients and your organization and drive

Info: wisesolutions4u@msn.com




Lead by Mike R. Jay
Tuesdays, June 1 to August 24, 2004, 11:15 a.m. ET
1 hr

Info: http://www.emergenics.com


EXPLORATION of Critical Thinking ($29)
Led by Mike Jay
June 1 - August 17, 2004
12:15 p.m. 1 hour


Are you continuously improving your cognitive

Do you learn things better in a group discussion

Do you realize an hour a week can create significant
leaps in growth?

Discover How Critical Thinking Enhances Your Coaching &

Join Mike Jay, Master Business Coach in a discussion
forum on critical thinking. What is critical thinking?
Basically critical thinking consists of:

-Knowledge - exhibits previously learned material by
recalling facts, terms, basic concepts and answers.

-Comprehension - demonstrating understanding of facts
and ideas by organizing, comparing, translating,
interpreting, giving descriptions and stating main

-Application - solving problems by applying acquired
knowledge, facts, techniques and rules in a different

-Analysis - examining and breaking information into
parts by identifying motives or causes; making
inferences and finding evidence to support

-Synthesis - compiling information together in a
different way by combining elements in a new pattern or
proposing alternative solutions.

-Evaluation - presenting and defending opinions by
making judgments about information, validity of ideas
or quality of work based on a set of criteria.

-Yet, few people, me included actually understand the
full ramification of using critical thinking in
leadership and coaching. That's why I chose this
particular topic to explore in depth.

Won't you join me for an interactive discovery of
critical thinking? All classes last 1 hr and are
recorded to audio for your review and listening.
We'll discuss the concepts and do some demonstration
coaching sessions to practice our critical thinking

Information on the Topics of Exploration is located

Purchase your seat in the class for $29 and increase
your critical thinking skills. Everyone who purchases
before June 1 receives a free DVD-rom with all the
recordings of the classes so you can listen to them on
your computer or mp3 player at your convenience. This
is a great way to expose yourself to additional
learning with very low risk.

Led by: Rick Stoddard
Mondays, June 7, 14, 21, 28 (4 weeks)
8:30 p.m. ET 1 hour

Learn the basic systems approach to guaranteed success
for building a thriving professional practice. 4
one-hour training modules complete with special
resource links for additional in-depth support
materials and assessments.
To register:

SPIRAL MARKETING with Master Business Coach Mike R. Jay
($997 + $99 mo)
Tuesdays, June 8 – August 31, 2004
3:30 p.m. ET

Info: http://www.integralmarketingsystem.com



LeadU: The $997 tuition is included; however there is
a $99/mo fee for resources. Please register on


COACHING Business Resilience ($297)
Lead by Mike Jay
September 1 - October 27, 2004 at 3:30 PM ET for 1 hr

Discover a step-by-step method of exactly what to do to
keep your business resilient - in good times and bad.
Join a 9 week teledevelopment program for 1 hr each
week and work with others to create business resilience
with your business guide, Master Business Coach, Mike
R. Jay. First Hour FREE!

Info: http://www.leadu.com/resilientbusiness



COACHING Network Resilience ($297)
Lead by Mike Jay
September 2 (12 weeks) at 3:30 p.m. for 1 hour

Info: http://www.spiralresilience.com/coach


CosMOS/Spiral Coaching I and II ($297)
Lead by Mike R. Jay
Tuesdays, September 7, 2004, 12 weeks 11:00 am ET, 1 hr

Spiral Coaching uses a synthesis of developmental
coaching, emotional competence and spiral dynamics to
explore the core intelligence and deep values that flow
beneath what we believe and do.

Info: http://www.spiralcoaching.com



CosMOS/Spiral Coaching I and II ($297)
Lead by Mike R. Jay
Wednesdays, September 8, 2004, 12 weeks 8:30 pm ET, 1

Spiral Coaching uses a synthesis of developmental
coaching, emotional competence and spiral dynamics to
explore the core intelligence and deep values that flow
beneath what we believe and do.

Info: http://www.spiralcoaching.com



COACHING Professional Resilience ($297)
Lead by Daniela Trocan and Jackie Martin
September 13 (12 weeks) at 1:30 p.m. ET for 1 hour

Info: http://www.nextprofessional.com


We look forward to your participation in LeadU!

The LeadU Team


Payment plan available.

B\Coaches join here:

All others:

Only those who have joined LeadU will be able to make
referrals and earn $250 in commission for each one.

Copyright 2004. Leadership University, All Rights
Reserved. This information may not be distributed,
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Leadership University makes no claims to the efficacy
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