August 19, 2005
Vol. 2, No. 33

Published Weekly on Fridays
By Leadership University

F E A T U R E D  O P P O R T U N I T I E S

Leadership University and Green Zap

Visit to sign up.

Green Zap is a new method for exchanging payment on the
Internet. Like PayPal, it allows you to pay people from
your Green Zap Account. The difference is that Green
Zap is a referral marketing system as well. For
everyone who signs up, you get a webcash reward that
can be used at Green Zap Merchants. Beginning Oct 1,
2005, and will begin
accepting Green Zap Web Cash for training and

It doesn’t cost anything to sign up and register, you
get $25 in WebCash deposited into your account and we
get webcash for referring you. We plan to test a new
program this holiday season where points earned in our
CPR System can be traded for WebCash. While you will be
able to spend your webcash in our system, webcash can
be used for other products and services as well,
including hotels, and online auctions like eBay.

Over time, we’ve been looking for additional ways to
reward people for training and development—beyond the
immediate benefit of learning. This system gives us the
opportunity to begin to make the transition from our
points system to a system that provides people with
rewards beyond our system. You can even get a debit
card to use with offline purchases.

Even if you NEVER plan to do anything with your cash
for signing up, we are accepting donations of the
webcash to support our vision of rewarding people for
developing themselves. Feel free to donate your webcash
to the LeadU system. But whatever you do, help us get
the word out about Green Zap, as it is another
interesting way to begin to look at alternative sources
of commerce and payment.

Thanks again. Visit to
sign up. Just click on the link to get started.

A Note from the Founder – Mike R. Jay, Master Business Coach

Leadership and Feedback II

Here’s a second installment on the role of feedback in

First off, let me thank those like Susanne Cook-Greuter
and other careful researchers for continually supplying
important considerations to leadership from their
models. Something about the Leadership Development
Profile modeled after SCG’s Harvard Research is
powerful in helping us as leaders to get a fix on
something as nebulous as feedback. For more info on
Susanne’s models and LDP:

I won’t quote the model directly, but instead
paraphrase it for my leadercast today.

Ego complexity can be identified along a continuum of
feedback, something like this:

Low --> High Complexity
Views feedback as direct threat, or challenge
Understands feedback as criticism
Views feedback as strategic opportunity
Views feedback as method of consensus building
Seeks and accepts feedback
Experiences feedback in context
Evaluates the conditional nature of feedback in the

I’m sure my continuum can be criticized or improved,
and let me just make my point.

The easiest way to make someone a coach is to ask them
for feedback.

Think about this statement?

In the HBR Article Daniel Goleman penned in 2000,
Leadership That Gets Results, he noted that the
coaching style of leadership was used the least, yet it
had a positive effect on climate as did other styles,
Authoritarian (which will come as a surprise to a lot
of people) being the most efficient for positive effect
in the study.

I believe the reason that the coaching style is least
used is correlated to ego complexity. Unless the leader
has sufficient ego complexity, they will not see
feedback as strategic, as a way to collaborate or even
seek, or accept feedback.

In order to be efficient, effective and sustainable
(e2s) as a leader, one must get and find a way to
accept a lot of feedback. As a leader myself, this is
truly the greatest challenge in my view for leaders. So
many components of e2s leadership depend on a variety
and multiplicity of feedback: personal, professional,
business and ecological (network) generated.

One of the most effective ways I know to do that is to
make subordinates coaches—your coaches—by seeing
feedback as strategic, collaborative and acceptable.
Last year I wrote about engagement and ingagement and
the power of discovery, disclosure and acceptance to be
self and other keys to improving both en and
ingagement. After more than a year of considering my
statements then, I believe it is even more relevant
today in light of leadership complexity.

Want to become a great leader?

…Make people coaches around you, by discovering,
disclosing and accepting feedback.

From the desk of Mike R. Jay, Master Business Coach

P.S.  Please visit my blog  to comment on this and
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W E E K  O F  A U G U S T   2 2

Led by Kim Olver
Wednesday, August 24, 2005
2:00 PM EST 1 hour

Using Direct Marketing Techniques to Sell Thousands of
Copies of Your Book
Wednesday, August 24, 2005, 8:30 p.m. ET - FREE
Guest Expert: Bob Bly of
Hosted by Denise Wakeman and Patsi Krakoff

W E E K  O F  A U G U S T   2 9

Led by Kim Olver
Monday, August 29, 2005
7:00 PM EST 1 hour

Wringing More Value out of your Work
Wednesday, August 31, 2005, 8:30 p.m. ET - FREE
Guest Expert: Dan Poynter of ParaPublishing
Hosted by Denise Wakeman and Patsi Krakoff

F U T U R E  C L A S S E S

You can register for all these classes and more at

Mindful Leadership II Series: Self-Knowledge &

Mindful Leadership II Series: Leadership Engagement

Effective Communication: Getting Your Message

Everything You Should Know About Publishing, Publicity,
Promotion & Building a Platform

An Introduction to TRIZ

Mindful Leadership I

Dynamic Engagement

CPR For The Soul: Creating Personal Resilience By

Questions about Your Foster Child?

Five Steps to Conflict Resolution: Win/Win or No Deal!

Coaching Professional Resilience

The SHOCKphilosophy (tm): Manifesting Success, Wealth
and Happiness

Create An Amazon Bestseller

Inventive Problem Solving with TRIZ

Spiral Coaching 4.0

Could Your Child Be a Statistic: Recognizing &
Reporting Child Abuse & Neglect

Mindful Leadership Ii Series: Subject/Object

Get What You Deserve in Your Negotiations

Books are Marketing Tools

Minimizing Conflict, Maximizing Connection

Mindful Leadership II Series: Working With Emotional

Coachcertified™ System

Mindful Leadership II Series: Leadership Development

Success My Way: The Slow Success Movement

Details and Registration for All Classes on

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Leadership University is open for enrollment to the
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We look forward to your participation in LeadU!

The LeadU Team


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