October 28, 2005 LeadU NEWS Vol. 2, No. 43 Published Weekly on Fridays By Leadership University ====================================== From the Founder – Mike R. Jay, Master Business Coach ====================================== Leadership Disclosure vs. Feedback Over the past few years, I’ve studied a lot of developmental research from a variety of disciplines. What I found was that feedback is often given without permission, provided as fear, threat or embarrassment—surely food for the amygdale—and that feedback was poorly structured, in other words, not actionable. I’m not going into how to give feedback appropriately, I’ll save that for another time. However, I did want to speak about a clear difference between feedback and disclosure. I use disclosure as part of my ENGAGEMENT model, that I write and speak about in my forthcoming book CPR for the SOUL: Creating Personal Resilience by Design. In studying developmental research, I found three things that are key to engagement: discovery, disclosure and acceptance. Contrary to feedback, which is almost always directed at the person, disclosure is almost always directed “with” the person as a part of a discovery process that they participate in with permission. We can’t say enough about getting permission. I believe it’s always best done on the front-end, rather than forcing people to accept feedback in the face of fear, threat or embarrassment. The ENGAGEMENT process to me is much easier on people and while people are allowed to enter that process voluntarily, rather than by edit, I feel it makes it big difference with people in terms of the safety and quality of discovery, disclosure and acceptance. The big difference between feedback and disclosure processes is a shift in the fear, threat and embarrassment level--the level that often triggers the reptile brain. What most practitioners fail to take into consideration is the fact that people are different. Fully half the people out there are introverts, who 5 main differences lie along these continuums from EXTRAVERSION – INTROVERSION: INITIATING - RECEIVING EXPRESSIVE - CONTAINED GREGARIOUS - INTIMATE ACTIVE - REFLECTIVE ENTHUSIASTIC - QUIET It becomes clear to me, that feedback given to someone who by nature, or preference is “receiving, contained, intimate, reflective and quiet” is going to be different than one whose nature or preference is: “initiating, expressive, gregarious, active and enthusiastic.” If you don’t think this makes a huge difference, then realize that ‘introverts’ work in the outer world with their auxiliary function; which means that essentially, they are working out in the world with “one-arm” tied behind their back. Few people realize this when they line everyone up for 360 degree feedback, or a group debrief in meetings, strategy sessions and appraisals. Yes, there is a big difference between feedback and disclosure for just these reasons. Yet, even bigger a reason is the fact that few people even seek, want, or can hear feedback provided to them by most people. And when they do hear it, it’s almost always considered a threat, a fear or embarrassment. So much for feedback as the breakfast of champions, unless you consider throwing-up your food healthy. Working with people in ENGAGEMENT requires a system of iteration that identifies clear leverage around discovery, disclosure and acceptance which is often customized in terms of amount, intensity, timing and method. Here’s to disclosure and ENGAGEMENT, Mike R. Jay, Founder P.S. Please visit my blog http://www.integraleader.com/ to comment on this and other articles about leadership. P.P.S. Mike's private, member-only blog is available to those who wish to join, at their own risk: http://www.ontheprofessionaledge.com/founder ===================================== LeadU Classes Register today to reserve your place ===================================== IMPORTANT FOR LEADU MEMBERS: ** LEADU MEMBERS, please go to http://www.leadershipuniversity.com to register for classes for no fee. If you are not sure how to register, please refer to the FAQ for LeadU. ** If you have not joined LeadU and wish to attend individual classes, please visit http://teledevelop.com to register. F U T U R E C L A S S E S You can register for all these classes and more at http://www.TeleDevelop.com Success My Way: The Slow Success Movement Details and Registration for All Classes on TeleDevelop.com http://www.TeleDevelop.com ============================ TELEDEVELOP.COM NEEDS YOU! ============================ We want you. If you have something to teach, now's the time to get it on the schedule for the 2005. LeadU members get free listings in LeadU News. For even more exposure, list your class on TeleDevelop.com as well. It's free too! http://www.TeleDevelop.com ====================================== If you are not a member and wish to take these classes you may purchase them independently or pay $4,995 to purchase the 'Leadership Development System' which includes all these and future classes developed through the LeadU Undergraduate Program. The $4,995 fee will be for undergraduate courses ONLY. The development of the curriculum is ongoing and loaded with classes in several of the schools. Payment plans available. Leadership University is open for enrollment to the public at this time. Information is located at http://www.leadu.com We look forward to your participation in LeadU! The LeadU Team http://www.leadu.com ====================================== JOIN TODAY FOR ANNUAL or LIFETIME TUITION IN LEADERSHIP UNIVERSITY: Payment plan available. http://www.leadu.com Only those who have joined LeadU will be able to make referrals and earn 10% in referral commission for each one. © Copyright 2005. Leadership University, All Rights Reserved. This information may not be distributed, stored, reproduced, copied or referenced without specific written permission of Leadership University. Disclaimer: Leadership University makes no claims to the efficacy of this product, assumes no responsibility for its use and reserves the right to change, modify, adapt or remove anything from the program for future sales.

http://www.leadu.com

Leadership University
1132 13th Avenue
Mitchell, NE  69357