7 Ps and their Objects

• Ping Insight
• Probe Assumptions
• Prompt Action
• Permit Story
• Perturb Certainty
• Pause & Breathe
• Pace Change

Human Dignity

• Honor
• Empathy
• Attention
• Respect

BREATHE:

• Breathe
• Relax
• Equilibrate
• Adjust
• Think
• Home
• Evaluate

This acronym is critical because in the breath lies the answer to all emergent issues.

It’s usually unnecessary to dive right or wrong, into the problem, issue, or transaction.

Just create time to breathe; to come to home base — “find your bearings” and equilibrium with the situation; to center and evaluate is key in mess-working.

Do No Harm

• Don’t lead important decisions.
• Don’t Criticize, Condemn, or Complain (3Cs from Carnegie)
• Model discretion

Less is More

• the balance between less discussion or more,
• fewer inquiries and
• more client story,
• Mostly people just need cues to start or for permission.
• Less talking, more listening

Effective Outcomes
(WRAPC)

• Well Being
• Results
• Awareness
• Purpose
• Competence:Capability

IMULL

• IMPORTANCE
• Motivation
• Urgency
• Leverage
• Low-Hanging Fruit

ITEAM

• INFORMATION
• Time
• Energy
• Attention
• Motivation

OPTIMULL

• Opportunity
• Potential (PCC)
• Time
• +IMULL

Not Blank Slate

• People have “governing dynamics”
• People are different
• People are hardwired with motives, preferences, talents, styles, patterns, complexity, etc.
• Self and Other Discovery is an important process leading to Self-Other Acceptance — the keys to happy lives.

pCc Listening Shifts Inquiry

• What we hear from them
• What we hear from ourselves
• Contrasted for Content, Context, Conditions, Code, Culture, Core* (e5)

Inquiry: Open vs Closed

• Open “opens”
• Closed guides (constrains/bounds)
• Most do not answer “yes” or “no” and stop, If they do, its a signal
• Most answers to “closed-end” questions always continue to guide and answer
• Open-ended can get “very” noisy… we may not have the time or be able to control the ask.
• Most don’t really know what they want so people use scripts… usually from others.

RightACTION℠

• People
• Things
• Ways
• Space
• Time
• Pace
• Reasons
• Results
• Well-Being
• help people have lives.

OPPOR+unity

• Openings
• Possibilities
• Plans
• Outcomes
• RightACTION
• + uity

Helping Functions

• Cuing
• Scaffolding
• Supporting
• Lifting
• Protecting
• Guiding
• Reaching Out
• Helping People Have Lives

COACH2 Core Competencies (3Cs)

• Connection
• Clarification
• Commitment

Dimensional Development

• Vertical
• Oblique
• Lateral (KSEs)
• Time

VOL/Tage

• V = vertical (hierarchical complexity or fulid intelligence)
• O = oblique (transition or adaptive or crystalized intelligence)
• L = lateral (like KSEs)
• /T = over time
• age = maturation/wisdom processes or crystallized intelligence)

Directional Development

• Towards
• Away From
• With
• Against

Clean Language

• Take care of subconscious cues and Non-Verbals
• Don’t Acknowledge and affirm as a rule (nodding); ok
• Say enough, no more
• Discipline your own needs

Let THEM Choose & Lead

• Offer option
• Don’t lead at first
• Don’t decide quickly
• Self-Control
• Get your needs met

Take the Lead: Transact

• Only when it’s time
• Only if problem is clear
• “Where’s the milk”
• Transaction time

Openings

• Cause & Effect
• Causal Chains
• Problem Solving Power
• Deep-Seated Issues
• Assumptions & Beliefs
• Potential Development
• Capacity
• Capability
• VOL/Tage
• IMULL
• ITEAM

pCc Listening

• potential
• Capacity
• capability

Oneders (Wonders)

• If…
• Then…
• And…
• So…
• But…
• Because…
• Until…
• Really…
• Almost…
• Remember…
• Who, What, When, Where, Why, Which, How…
• Repeating a word or phrase the client has said… exactly.

CAPABILITY*

• Perspective
• Subjectivity
• Ego Position
• Task Performance
• Languaging
• Talent
• Affect
• Sensemaking

Para-Dynamics*

• Capability
• Bias
• Style
• Level
• Role
• Valu
• System

Fulid vs Crystallized Development

• Raw problem-solving power
• Superior Intelligence (Innovation)
• Experience
• Diplomacy, Wisdom, and Class (Strategy)

Indirect Leading through Prompting

• Leading is best for transaction
• Avoid leading to reveal underlying beliefs and assumptions
• Prompting assumes

Transaction vs Transformation

• Getting things done vs Figuring out what needs done
• Problem solving vs problem identification
• Being “in the process” vs “of the process”
• Using resources to solve problems rather than making problems disappear

Humaning

• Being
• Doing
• Having
• Becoming
• Contributing
• Guiding
• Letting Go
• Moving On

*Beyond the expectations of LI training, but nonetheless “present.”